Ticketgarantie

Aankoopgarantie

Voetbaltickets.nl biedt haar bezoekers een online marktplaats voor het kopen van tickets voor internationale voetbalwedstrijden. Wij bieden onze klanten een veilige webshop en bieden onze klanten de volgende garanties:

1. U ontvangt met 100% zekerheid authentieke tickets.

2. Voetbaltickets.nl streeft ernaar ervoor te zorgen dat u minstens drie werkdagen voor de wedstrijd waar u tickets voor hebt besteld, geïnformeerd wordt over de levering van de door u bestelde tickets.

Graag wijzen wij u op onderstaande situaties. Indien een dergelijke situatie zich voordoet, bent u verplicht de onderstaande instructies op te volgen.:

(A) in geval de tickets frauduleus blijken te zijn of u toegang tot de wedstrijd is ontzegd door de organisator als gevolg van twijfel over de geldigheid van de door u ontvangen tickets:

Neem binnen 10 werkdagen na plaatsvinden van de wedstrijd contact op met Voetbaltickets.nl om ons over de informatie te informeren. Voetbaltickets.nl zal uw klacht dan zo spoedig mogelijk uitzoeken. Op het moment dat wij hebben vastgesteld dat uw tickets inderdaad frauduleus waren en u toegang tot de wedstrijd is ontzegd als gevolg daarvan, dan zal Voetbaltickets.nl u 120% van het aankoopbedrag exclusief transactiekosten terugbetalen.

(B) in geval de door u bestelde tickets niet op tijd zijn geleverd:

Neem contact op met Voetbaltickets.nl als de door u bestelde tickets niet op tijd voor de wedstrijd zijn geleverd. Na ontvangst van uw bericht, zal Voetbaltickets.nl een onderzoek opstarten om te proberen te achterhalen waar uw tickets zich bevinden. Als Voetbaltickets.nl vaststelt dat de niet-levering van de door uw bestelde tickets een gevolg is van nalatigheid van de verkoper, heeft de klant recht op een refund van 100% van het gehele aankoopbedrag.

(C) in geval de verkoper niet de exact overeengekomen tickets kan leveren:

Indien de verkoper de door de klant bestelde tickets niet kan leveren, zal Voetbaltickets.nl de klant in eerste instantie op zoek gaan naar vervangende kaartjes voor de klant. Indien de klant akkoord gaat met vervangende kaarten, heeft de klant recht op een refund van 20% van het aankoopbedrag exclusief de leveringskosten en transactiekosten. De eindbeslissing over het al dan niet ontvangen van een 20% refund ligt in zijn geheel bij Voetbaltickets.nl.

Ieder beroep op de ticketgarantie van Voetbaltickets.nl dient binnen 10 werkdagen na het plaatsvinden van het evenement te zijn ingediend bij Voetbaltickets.nl.

TicketCover Guarantee

All ticket purchases on Tickets4Soccer are also protected by the TicketCover protection.

Please see the conditions of the TicketCover reimbursement program below:

Ticketcover
To file a reimbursement application under the terms and conditions of ticketcover, we request you to send the following information to: info@voetbaltickets.nl

- completed reimbursement form
- including reason for the claim / circumstances
- supporting documents for the claim / circumstances
- your booking confirmation of Tickets4Soccer

In case you have already received the tickets, please enclose them with your application. Applications will only be reviewed when all supporting documents are filed. Ticketcover will assess your application and is responsible for all further communications regarding your claim. In case of further questions, please do not hesitate to contact Ticketcover at: info@voetbaltickets.nl

All applications must be made within 14 days of the incident.

Tickets4Soccer (powered by Worldticketshop) Ticket Reimbursement Program.

Ticket Cover Summary.

Tickets4Soccer (powered by Worldticketshop) Ticket Reimbursement Program is to provide a refund of the amount paid by the Individual Ticket Buyer(s) or Group(s) for their tickets to an Event should they be unable to attend or arrive late at the Event such that they are unable to utilise the Ticket(s) solely as a direct result of:

1.1 Incapacity of the Individual Person(s) through Accident, Bodily Injury or Sickness first commencing prior to the Event.

1.2 Death of the Individual Person(s) or a member of their Immediate Family within thirty days prior to the date of the Event.

1.3 Travel Delay due to either the mechanical failure of or accidental damage to the transport in which the Individual Person(s) are travelling or due to a cause outside of the control of each of the Individual Person(s) that solely and directly prevents the Individual Person(s) continued transit to the Event.

1.4 Travel Delay as described in 1.3 preventing the Individual Person(s) collecting their tickets from either the venue or a designated collection point.

1.5 Travel Delay as described in 1.3 preventing the Fulfilment Company employed being able to achieve the timely delivery of the Individual Peron(s) tickets due to a cause described in 1.7 1.8 or 1.9 below.

1.6 The unavoidable requirement of the Individual Person (s) to perform Jury Service where the Jury Summons was first received by the Individual Person(s) after the date of ticket purchase.

1.7 Strikes, Riots, Civil Commotion, Martial Law.

1.8 Restricted access to the Venue caused by Flood, Fire, Explosion, or through the act of a constituted authority to protect Public Health and Safety.

1.9 Adverse weather, including snow, fog, frost or storm preventing attendance at the Venue.

1.10 The unavoidable requirement for the Individual Person(s) to remain at home due to serious damage to the Individual Person(s) home or place of business caused by fire, aircraft, explosion, storm, flood, subsidence, earthquake, falling trees, burst pipes, lightning, malicious persons or theft.

1.11 The Individual Person(s) inability to attend an Event which is Rescheduled after the date of ticket purchase from Tickets4Soccer (powered by Worldticketshop), due solely to a Prior Engagement of the Individual Person(s) such prior engagement to be existing prior to the date of the first announcement of the Rescheduling.

1.12 Cancellation, Abandonment, Postponement or Relocation of the Event which is the sole and direct result of a cause not otherwise excluded which occurs during the period of Tickets4Soccer (powered by Worldticketshop) Ticket Reimbursement cover and is beyond the control of the Individual Person(s) and the Participant.

2. DEFINITIONS

2.1 Ticket Price means the ticket price, booking fees and service fees and fulfilment costs as evidenced in the internet booking form or confirmation of ticket purchase excluding any charge applicable under Tickets4Soccer (powered by Worldticketshop) Ticket Reimbursement Program.

2.2 Valid ticket means the issued ticket for the booked event, or Tickets4Soccer (powered by Worldticketshop) internet booking form, or issued documentation which is for admission to the booked event, which are unused and not cancelled by Tickets4Soccer (powered by Worldticketshop).

2.3 Venue means the place(s) as detailed on the individual ticket purchased where the Event is to be held.

2.4 Accident means a sudden, unexpected and unintended, specific event which occurs at an identifiable time and place.

2.5 Bodily Injury means an identifiable physical injury, including illness resulting from such injury, which is caused by an Accident occurring after the ticket was purchased.

2.6 Sickness means an illness which is sufficiently debilitating to prohibit safe movement of the Individual Person concerned and their inability to travel and which did not exist before the ticket was purchased.

2.7 Event means the particular performance for which the ticket was purchased.

2.8 Cancellation or Cancelled means the inability to proceed with the Event prior to commencement which takes place either on the date specified on the ticket or on the Rescheduled date

2.9 Abandonment or Abandoned means the inability to complete more than 50% of the Event once commenced.

2.10 Postponement or Postponed means the unavoidable rescheduling of the Event to another time.

2.11 Relocation or Relocated means the unavoidable removal of the Event to another location.

2.12 Rescheduled or Rescheduling means the Postponement and / or Relocation of the Event to a date after the original date stated on the ticket(s).

2.13 Participant means any party, including without limitation, any act, artist, celebrity, sports or other person(s) billed to appear or perform at the Event or any provider of technical services, who is contracted to perform a function critical to successful fulfilment of the Event.

2.14 Prior Engagement means a pre existing engagement in respect of which the Individual Person(s) has written proof that such Individual Person(s) has committed to attend prior to the announcement of the date of a Rescheduled Event

2.15 Immediate Family means the mother, father, sister, brother, children, spouse, civil partner or co-habitee (and their children) and civil law partner, grandparent, legal guardians, foster parents provided that such person(s) are subject to Exclusions 4.11 and 4.12 below.

2.16 Individual Person means the invoiced purchaser together with the persons on whose behalf the invoiced purchaser has purchased tickets for the Event from Tickets4Soccer (powered by Worldticketshop).

2.17 Non Appearance means any loss in consequence of the Cancellation or Abandonment of the Event arising directly or indirectly from the death, accident, or illness, or travel delay of the Participant.

2.18 Fulfilment company means a recognised delivery service company contracted by Tickets4Soccer (powered by Worldticketshop) to deliver the tickets for an event to their customer.

2.19 Terrorism” means an unlawful act including but not limited to the use of force or violence and / or the threat thereof, by any person(s) acting individually or on behalf of or in connection with any organisation(s) or government(s) committed for political, religious, ideological or similar purposes including the intention to influence any government and / or to put the public or any part thereof in fear.

2.20 National Mourning means Cancellation, Abandonment, Postponement or Relocation of the Event caused by any period of mourning declared by the Government or Monarchy of the country in which the Event is due to take place.

2.21 A Volcanic Ash event is a phenomenon caused by the eruption of a volcano sending an ash cloud into the atmosphere.

3. CONDITIONS

3.1.1 Any fraud, misstatement or concealment or negligent statement in the information provided in the making of a reimbursement application shall render the application voidable by Tickets4Soccer (powered by Worldticketshop).

3.1.2 The Individual Person(s) shall at all times take all reasonable care and measures to avoid or diminish a loss under this ticket reimbursement program.

3.1.3 If the Loss Payee is other than the Individual Ticket Buyer who purchased the tickets to an Event then any and all refund payments due under the terms and conditions of this ticket reimbursement program shall be made payable to the party(s) as directed by the Individual Ticket Buyer. Payment of such refunds to the Loss Payee(s) shall be a sufficient and complete discharge of all of the obligations to the Individual Ticket Buyer in connection with said reimbursement application(s).

3.2 Tickets4Soccer (powered by Worldticketshop) reimbursement program is to be governed by and construed in accordance with the Laws of England whose courts shall have exclusive jurisdiction.

4. EXCLUSIONS

This ticket reimbursement program does not cover any application directly or indirectly arising out of, or contributed to by, or resulting from:

4.1 The Individual Ticket Buyer(s) lack of care, diligence or prudent behaviour.

4.2 The Individual Ticket Buyer(s) failing to observe and comply with the requirements of any law, ordinance, court or regulatory body of whatever jurisdiction.

4.3 Any fraud, misrepresentation or concealment by the Individual Person(s).

4.4 Actual or threatened War, invasion, act of foreign enemies, hostilities (whether war be declared or not), civil war, rebellion, revolution, insurrection, military or usurped power, confiscation, nationalisation, requisition or destruction of or damage to property by or under order of any government or public or local authority.

4.5 Any financial failure of or financial default by anyone.

4.6 Lack of or inadequate receipts or sales for the Event.

4.7 Variations in the rate of exchange, rate of interest or stability of any currency.

4.8 Loss or damage caused in whole or part by ionising radiations or contamination by radioactivity from any nuclear fuel or from any nuclear waste from the combustion of nuclear fuel, the radioactive, toxic, explosive or other hazardous properties of any explosive nuclear assembly or nuclear component thereof, nuclear reaction, nuclear radiation or radioactive contamination.

4.9 Seizure or destruction under quarantine or customs regulations, confiscation, nationalisation or requisition or destruction of or damage to property, by or under the order of any government or public or local authority, or the handling of contraband or the engaging in illicit trade or transportation.

4.10 Seepage and/or pollution and/or contamination unless it is discovered after the ticket purchase from Tickets4Soccer (powered by Worldticketshop) and is a direct cause of a covered loss.

4.11 Failure of the Individual Person in the event of bodily injury or illness to consult a duly qualified medical practitioner and comply with the medical advice given thus causing a loss in whole or part under this ticket reimbursement program.

4.12 Death, bodily injury or illness of the Individual Person directly or indirectly caused by or resulting from: suicide or intentional self injury or criminal act committed by the Individual Person, or any condition affecting the Individual Person which existed prior to the ticket purchase from Tickets4Soccer (powered by Worldticketshop).

4.13 Non Appearance of any Participant

4.14 Any loss directly or indirectly caused by or arising out of or contributed to by or resulting from, any influenza variant or communicable disease which prior to or simultaneously with the loss arising, is declared an epidemic or pandemic by the World Heath Organisation and/or Severe Acute Respiratory Syndrome (SARS) and/or Atypical Pneumonia and/or Avian Flu and/or any threat or fear of any of the above (whether actual or perceived).

4.15 The actual or threatened malicious use of pathogenic or poisonous biological or chemical materials regardless of any other cause or event contributing, concurrently or in any other sequence, thereto.

4.16 Any loss of or no play caused by any weather condition which reduces or prevents play at any cricket or tennis outdoor sporting event.

4.17 Any Music Concert where the performing area is not fully and prudently covered with a roof and three sides.

4.18 Any weekend or public holiday football match rescheduled to any weekday.

5. REIMBURSEMENT APPLICATION PROCEDURE

5.1 that the Individual Person(s) notifies Tickets4Soccer (powered by Worldticketshop) or their appointed representative as soon as practically possible and in any circumstances within fourteen (14) days of the incident which leads to an application being made under the Ticket Reimbursement Program and

5.2 that the Individual Person returns the unused ticket(s) or if not issued, the proof of purchase or original receipt to Tickets4Soccer (powered by Worldticketshop) or their appointed representative as soon as practically possible and in any circumstances within fourteen (14) days of the date of the incident notification being acknowledged by Tickets4Soccer (powered by Worldticketshop) or their appointed representatives.

5.3 The Individual Person shall, as a matter of urgency using the dedicated e mail address (provided by Tickets4Soccer (powered by Worldticketshop)), advise the details of the incident, confirm the facts as soon as possible in writing and take all steps to minimise their loss as directed by Tickets4Soccer (powered by Worldticketshop) or their appointed representatives and in any event provide all supporting documentation requested by Tickets4Soccer (powered by Worldticketshop) or their appointed representatives within 30 days from the date of their application for reimbursement.

 

Tickets4Soccer (powered by Worldticketshop) appointed representatives for their ticket cover reimbursement program are Hyperion Adjuster Ltd and to make a reimbursement application from Tickets4Soccer (powered by Worldticketshop) please use the following e mail address; info@voetbaltickets.nl

Tickets4Soccer (powered by Worldticketshop) Ticket Reimbursement Program is underwritten by syndicate underwriters at Lloyd’s of London.